At Khadija Kumail, customer satisfaction is our top priority. We strive to ensure that all products you order meet your expectations. Please read our Refund and Returns Policy carefully to understand your rights and our procedures.

1. Returns

• Products can be returned within 7 days of delivery.
• Items must be unused, in original packaging, and in the same condition as received.
• Certain items (e.g., perishable goods, custom orders) are non-returnable.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days.
• Refunds will be issued to the original payment method.

3. Exchanges

• Exchanges are possible if the product is defective or damaged during delivery.
• Please contact us immediately with proof of damage for an exchange request.

4. Return Process

1. Contact our support team at [your email/phone] to initiate a return.
2. Provide your order number and reason for return.
3. Ship the product back to the address provided by our support team.

5. Shipping Costs

• Return shipping costs are borne by the customer, unless the item is defective or we made an error.

6. Contact Us

If you have any questions about refunds or returns, please reach out:

• Email: [your email]
• Phone: [your phone number]
• Address: [your store address, Bahauddin, Pakistan]

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