Hassle-free returns and exchanges

Our refund and return policy is 7 days. If 7 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Money Back

Once your return has been received and inspected, we will send you an email notifying you that we have received your return. We will also notify you if your refund is approved or denied.

If you are approved, your refund will be processed and the credit will be automatically applied to your credit card or original payment method within a certain number of days.

Late or missing refunds

If you haven't received your refund yet, please check your bank account again first.

Then contact your credit card company, it may take some time for your refund to be officially sent.

Next, contact your bank. It often takes some processing time before a refund is shipped.

If you have done all this and still have not received your refund, please contact us at info@khadijakumail.

Exchanges

We will only exchange items if they are faulty or damaged. If you need to exchange it for the same item, please email us at info@khadijakumail and send the item to: {K. Khadija & Kumail Cheema Chowk, Al Asar Mall of Mandi Bahauddin}.

Returning the shipment

To return the product, send it to: {K. Khadija & Kumail Cheema Chowk, Al Asar Mall of Mandi Bahauddin}.

You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for the exchanged product to reach you may vary.

Need help?

Please contact us at info@khadijakumail with questions regarding refunds and returns.

Whatsapp: 0546515154